Service Policy

he service policy for the SaaS software provided by fbrdigitalinvoice.com is primarily governed by the mandatory regulations set by the Federal Board of Revenue (FBR) of Pakistan for its Digital Invoicing System (or e-Invoicing).

Since fbrdigitalinvoice.com is a using PRAL as Licensed Integrator for the FBR system, their operational and service requirements are legally defined by Chapter XIV of the Sales Tax Rules, 2006 (as amended by S.R.O. 69(I)/2025 and subsequent notifications).

Here is a summary of the core service obligations and requirements imposed on both the software provider and the end-user (the Integrated Person):

1. Obligations of the Software/System (fbrdigitalinvoice.com Service)

The software must perform the following functions as mandated by the FBR:

• Real-Time Data Transmission: The system must generate, record, analyze, and immediately (real-time or near real-time) transmit sales invoice data to the FBR’s Computerized System through secure means.
• Unique Invoice Generation: The software must receive a unique FBR Invoice Number upon transmission and generate a verifiable QR Code based on that unique number, which must be printed on the customer receipt.
• Data Security and Storage: The system must encrypt and securely preserve the reported sales tax invoice data for a period of six years for auditing purposes.
• Compliance Features: The software must be capable of generating and sending alert messages to the FBR’s system in case of any malpractice, error, or inconsistent action.
• Audit Trail: It must record all adjustments, modifications, or cancellations, maintaining detailed activity logs.
• Tax Return Integration: The data transmitted via the software is used to automatically pre-fill the relevant Annexure (e.g., Annexure-C) of the monthly sales tax return.
• Continuous Functioning: The software is expected to maintain smooth functioning. In case of an internet or system failure, the software must be designed to store the invoice data and upload it to the FBR’s system within 24 hours of connectivity restoration.

2. Obligations of the Integrated Person (The User/Client)

The business using the software must adhere to the following requirements to maintain compliance:

• Mandatory Integration: The business must register, install, and integrate their electronic invoicing hardware and software (such as Point of Sale, ERP, or accounting system) with the FBR’s computerized system, usually through a licensed integrator like FBR Digital Invoice.
• Exclusive Use: All taxable and exempt supplies must be made exclusively through the integrated system/outlets. Manual or paper-based invoices for taxable supplies are prohibited.
• System Integrity: The integrated person is responsible for the smooth functioning of all the hardware and software.
• Immediate Reporting of Failure: The business must report any operational failure, damage, disruption, or tampering of the system to the FBR within twenty-four hours.
• CCTV and Records: The FBR may require the business to install CCTV cameras at points of sale (POS) and retain the recordings for at least one month. The FBR also requires physical and remote access to electronic records and system logs for audit purposes.
• Penalties for Non-Compliance: Failure to comply with these rules (including system tampering or non-integration) may result in penalties under Section 33 of the Sales Tax Act, 1990.

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Note: The FBR’s official rules and notifications constitute the mandatory service framework. For specific commercial terms, payment schedules, technical support SLAs, and liability limitations related to the use of the fbrdigitalinvoice.com software specifically, you would need to refer to a separate Terms and Conditions or Subscription Agreement provided directly by the vendor.